Privacy policy

1. personal data 

We, the website operator, only use your personal data with your consent or commissioning or order for the purposes agreed with you or if there is another legal basis in accordance with the GDPR; this is done in compliance with data protection and civil law provisions. We only collect personal data that is necessary for the performance and processing of our services or that you have voluntarily provided to us. Personal data is all data that contains individual details about personal or factual circumstances, such as name, address, email address, telephone number, date of birth, age, gender, social security number, video recordings, photos, voice recordings of people and biometric data such as fingerprints. Sensitive data, such as health data or data in connection with criminal proceedings, may also be included.

 

2. Information and deletion

As a user or generally as a data subject, you have the right to information about your stored personal data, its origin and recipients and the purpose of data processing as well as a right to rectification, data transfer, objection, restriction of processing and blocking or deletion of incorrect or inadmissibly processed data at any time. If there are any changes to your personal data, please inform us accordingly.

You have the right to withdraw your consent to the use of your personal data at any time. Your request for information, deletion, correction, objection and/or data transfer, in the latter case, provided that this does not cause a disproportionate effort, can be sent to the address of our pharmacy stated in point 10 of this declaration.

If you believe that the processing of your personal data by us violates the applicable data protection law or your data protection claims have been violated in any other way, you have the option of complaining to the competent
supervisory authority. In Austria, the data protection authority is responsible for this.

 

3. Data security

The protection of your personal data is ensured by appropriate organizational and technical precautions. These precautions relate in particular to protection against
unauthorized, unlawful or even accidental access, processing, loss, use and manipulation.

Despite our efforts to maintain an appropriately high level of due diligence at all times, it cannot be ruled out that information that you provide to us via the Internet may be viewed and used by other persons.
Please note that we therefore accept no liability whatsoever for the disclosure of information due to errors in data transmission not caused by us and/or unauthorized access by third parties (e.g. hacking of email accounts or telephones, interception of faxes).

 

4. Use of the data

We will not process the data provided to us for purposes other than those covered by the contract or by your consent or otherwise by a provision in accordance with the GDPR. Excluded from this is the use for statistical purposes, provided that the data provided has been anonymized.

 

5. Transmission of data to third parties

In order to fulfill your order, it may also be necessary to forward your data to third parties (e.g. pharmacies, courts or authorities). Your data will only be forwarded on the basis of the GDPR, in particular to fulfill your order or on the basis of your prior consent.

Some of the above-mentioned recipients of your personal data are located
outside your country or process your personal data there. The level of data protection in other countries may not be the same as in Austria. However, we only transfer your personal data to countries for which the EU Commission has decided that they have an adequate level of data protection or we take measures to ensure that all recipients have an adequate level of data protection, for which we conclude standard contractual clauses (2010/87/EC and/or 2004/915/EC).

 

6. Disclosure of data breaches

We endeavor to ensure that data breaches are identified at an early stage and, if necessary
immediately reported to you or the competent supervisory authority, including the respective data categories affected.

 

7. Data retention

We will not retain data for longer than is necessary to fulfill our contractual or
legal obligations and to defend against any liability claims.

 

8. Cookies

This website uses "cookies" to make our offer more user-friendly, effective and secure.

A "cookie" is a small text file that we transmit via our web server to the cookie file of the browser on the hard disk of your computer. This enables our website to recognize you as a user when a connection is established between our web server and your browser. Cookies help us to determine the frequency of use
and the number of users of our website. The content of the cookies we use is limited to an identification number that can no longer be traced back to the user. The main purpose of a cookie is to recognize visitors to the website.

Two types of cookies are used on this website:

Session cookies:

These are temporary cookies that remain in your browser's cookie file until you leave our website and are automatically deleted at the end of your visit.

xwk_session

Provider:
Website operator
Categorization:
Conditionally necessary for store operation - integration takes place after consent to "Necessary"

Purpose/meaning:

• Selection of the shopping pharmacy for guest visitors
• Display of AGES information / AGES link
• Filter and search function of products

Size: 43
SameSite: "Lax"
Expires / Maximum age: end of session / duration of browser session

Persistent cookies:

For a better user experience, cookies remain stored on your end device and allow us to recognize your browser on your next visit.

 

cookies_confirmed#

Categorization:
mandatory = first consent by the user, selection (necessary, marketing, personalization) - no cookie is set beforehand

Provider:
Website operator

Purpose/Importance:

• Saving the cookie consent by the user

Size: 29
SameSite:   "None"
Expires / Maximum age: 365 days

 

eboxxShoppingCart

Categorization:
Mandatory for store operation - integration takes place after approval on "Necessary"

Provider:
Website operator

Purpose/meaning:

• Save the products in the shopping cart for the user

Size: 56
SameSite: "None"
Expires / Maximum age: 7 days

 

eboxxWishList

Categorization:
mandatory for store operation - integration takes place after approval on "Necessary"

Provider:
Website operator

Purpose/meaning: 

• Saving the products in the wish list for the user

Size: 29
SameSite: "None"
Expires / Maximum age:              7 days

 

eboxxCompareList

Categorization:
mandatory for store operation - integration takes place after approval on "Necessary"

Provider:
Website operator

Purpose/importance:

• Saving the products in the comparison list for the user

Size: 48
SameSite:   "None"
Expires / Maximum age: 7 days

 

pk_id#

Categorization:
Analysis / tracking by Matomo - integration takes place after consent on marketing

Provider:
Matomo / PIWIK

Purpose/significance:

• Collects statistics about the user's visits to the website, such as. e.g. the number of visits, average time spent on the website and which pages were read.

Size: 41
SameSite: "Lax"
Expires / Maximum age: 13 months

 

_pk_ses#

Categorization:
Analysis / Tracking by Matomo - Integration takes place after consent on Marketing

Provider:
Matomo / PIWIK

Purpose/Significance:

• Used by Matomo / Piwik Analytics Platform to track visitor page views during the session.

Size: 15
SameSite: "Lax"
Expires / Maximum age: 30 minutes

You can set your browser so that you are informed about the setting of cookies and only allow cookies in individual cases, exclude the acceptance of cookies for certain cases or in general and activate the automatic deletion of cookies when closing
the browser. If cookies are deactivated, the functionality of this website may be limited.

We use PHPSESSID: This cookie saves your current session with regard to PHP applications and thus ensures that all functions of the site based on the PHP programming language can be displayed in full. We also use catAccCookies. We use this cookie to record whether a user has consented to the cookie declaration. This is stored for 30 days.

 

9. server log files

In order to optimize this website in terms of system performance, user-friendliness and provision of useful information about our services, the provider of the website automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. This includes:

* IP address used for the retrieval
* Date and time of the retrieval
* Protocol type and version as well as retrieval method
* Server status code of the response
* Previously visited URL (referrer), if transmitted
* Requested URL
* The transmitted user agent string (usually: Operating system name and version, browser name and version)
* Size of the transmitted data stream

 

This data is not merged with personal data sources. We reserve the right to check this data retrospectively if we become aware of specific indications of unlawful use.

 

10. Our contact details

The protection of your data is particularly important to us. You can contact us at any time using the contact details listed below if you have any questions or wish to withdraw your consent.

Any data subject shall have the right to lodge a complaint with us as the controller or with the Austrian Data Protection Authority, Barichgasse 40-42, 1030 Vienna, if the data subject considers that the processing of personal data relating to him or her infringes this Regulation, without prejudice to any other administrative or judicial remedy.

 

 11. web analytics

Google Analytics GA-4:

We use Google Analytics GA-4 to analyze website usage. The data obtained from this is used to optimize our website and advertising measures.

Google Analytics is provided to us by Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland). Google processes the website usage data on our behalf and is contractually obliged to take measures to ensure the security and confidentiality of the processed data.

During your website visit, the following data, among others, is recorded:

• Pages viewed
• Orders including sales and products ordered
• The achievement of "website goals" (e.g. contact enquiries and newsletter registrations)
• The use of the website and the products ordered. contact requests and newsletter registrations)
• Your behavior on the pages (e.g. length of stay, clicks, scrolling behavior)
• Your approximate location (country and city)
• Your IP address (in abbreviated form, so that no clear assignment is possible)
• Technical information such as browser, Internet provider, end device and screen resolution
• Source of origin of your visit (i.e. via which website or via which website)
• Your IP address (in abbreviated form, so that no clear assignment is possible).i.e. which website or advertising medium you came to us from)

Personal data such as name, address or contact details are never transferred to Google Analytics.

These data are transferred to Google servers in the USA. We would like to point out that the same level of data protection cannot be guaranteed in the USA as within the EU.

Google Analytics stores cookies in your web browser for a period of two years since your last visit. These cookies contain a randomly generated user ID with which you can be recognized on future website visits.

The recorded data is stored together with the randomly generated user ID, which enables the evaluation of pseudonymous user profiles. This user-related data is automatically deleted after 14 months. Other data remains stored in aggregated form indefinitely.

If you do not agree to the recording, you can opt out by installing the browser add-on to deactivate Google Analytics or by rejecting cookies via our cookie settings dialog.

Matomo

Our website uses functions of the open source software tool Matomo, a web analysis service of InnoCraft Ltd, 150 Willis St, 6011 Wellington, New Zealand. Matomo uses cookies that enable your use of the website to be analyzed. The information generated by cookies about your use of this website (including your IP address) is stored exclusively on the servers of our website. The IP address is immediately anonymized so that no assignment can take place.

Our pharmacy uses this information to evaluate your use of the website, to compile reports on website activity for us and to provide other services related to website activity and internet usage. The data is not passed on to third parties.

You can prevent the storage of cookies by setting your browser software accordingly.

Matomo Privacy Policy

https://matomo.org/privacy-policy/#what

If you want to prevent the processing of this data by Matomo, click here to download and install the browser plugin. Data processing is carried out on the basis of the legal provisions of § 96 para. 3 TKG and Art. 6 EU GDPR para. 1 lit a and/or f of the GDPR. Our concern within the meaning of the GDPR is to improve our offer and our website. As the privacy of our users is important to us, the user data is pseudonymized.