Accessibility statement
The website operator endeavors to make its website accessible in accordance with the Anti-Discrimination Act.
Status of compliance
This website is only partially compliant with conformance level AA of the "Web Content Accessibility Guidelines Web - WCAG 2.2" or with the applicable European Standard EN 301 549 V2.1.2 (2018-08).
Non-accessible content
The content listed below is not accessible for the following reasons:
a) Incompatibility with accessibility regulations
The alternative text is missing for some images used, so this information is not accessible to screen reader users. This means that WCAG success criterion 1.1.1 (non-text content) is not met. We plan to complete these missing captions on an ongoing basis.
Due to the interface connection to external partners, we cannot fully optimize various information (for example, products or map services (GoogleMaps, OpenStreet Map, Apple Map) for accessibility.
Some embedded videos are missing subtitles, so the displayed content is not available for deaf users. This means that WCAG success criterion 1.2.2 (subtitles recorded) is not met.
According to an internal review in December 2024, the website does not comply with the provisions of WCAG 2.2 in the following points: heading structure only partly not suitable, tables partly not optimally implemented, error messages partly not optimally implemented, error messages not optimally implemented. not optimally implemented, error messages for some external embedded forms sometimes not sufficient.
b) Disproportionate load
Our videos are hosted and published on the video platform Youtube or Vimeo. It is not technically possible to provide the required audio descriptions for some of these older videos. This means that WCAG success criterion 1.2.5 (audio description recorded) is not met. We are of the opinion that remedying this would represent a disproportionate burden in terms of accessibility regulations. We plan to make new videos available with subtitles for publication or with text.
c) The content does not fall within the scope of the applicable legislation
Some, mainly older PDF documents and Office documents are not accessible. For example, older PDF documents are not tagged, which means that they cannot be read and used by screen reader users, or only to an insufficient extent. This means that WCAG success criterion 4.1.2 (name, role, value) is not met.
No comprehensive change is currently planned for older, non-accessible documents that are still exempt from Directive (EU) 2016/2102. Please let us know if you have any difficulties with specific documents. We will make the content accessible on request and replace the documents or add accessible alternatives. For new documents, we endeavor to make them accessible in accordance with WCAG 2.2 and PDF/UA-compliant before publication. Publication of non-accessible documents, for example print versions, are marked as such.
No statement can be made regarding the compatibility of third-party PDF content with accessibility regulations.
Live videos are not subtitled. This means that WCAG success criterion 1.2.4 (live subtitles) is not met. Live videos are exempt from Directive (EU) 2016/2102.
We do not plan to subtitle live videos.
Creation of this accessibility statement
This statement was created in December 2024.
Feedback and contact details
The offers and services on this website are constantly being improved, exchanged and expanded. Usability and accessibility are very important to us. If you notice any barriers that prevent you from using our website - problems that are not described in this statement, deficiencies with regard to compliance with accessibility requirements - please let us know by e-mail. We will review your request and contact you as soon as possible.
Please send all messages and suggestions to the e-mail address provided in the legal notice with the subject "Report a barrier on the website". Please describe the problem and provide us with the URL(s) of the affected website or document.
Enforcement procedure
If you do not receive a satisfactory response from the above contact option, you can submit a complaint to the Ombudsman's Office for Accessible Internet and Mobile Applications. The complaint will be examined to determine whether it is a violation of the provisions of the Anti-Discrimination Act by bodies of the province, the municipalities, the associations of municipalities and the self-governing bodies established by provincial law. If the complaint is justified, the ombudsman's office must make recommendations for action to the province or the legal entities concerned and propose measures to remedy the deficiencies in question. Further information on the complaints procedure can be found on the website of the ombudsman's office for accessible internet and mobile applications.
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Facultative content
The website operator endeavors to make its website as accessible as possible. A review according to all AA and AAA criteria of WCAG 2.2 is planned.
For information that is not yet optimized for accessibility on the Internet, we are available by phone and e-mail.
